In a Virtual PBX communication set-up, a telephony system is downloaded from the Internet and then managed by an external service provider. It is an economical and easy to organize resource for a business to deploy VoIP services. There are a huge number of service providers offering Virtual PBX these days as it is greatly in demand. Businesses big, medium-sized or small are all increasingly adopting the technology for its many benefits and cost effectiveness. It gives the business a professional image and is thus also embraced for rapid growth.
There are some providers who offer a host of calling features like conferencing, routing, faxing etc. and obviously charge a good cost for it. There are some others who can provide the basic calling services at lower prices though they might not be able to scale up to the business’s growing demands for more features. You must fully understand the plan, how it works and what services it would include before you finalize your provider.
Virtual PBX — How It Works
PBX stands for Private Branch Exchange and is a telephone exchange system that serves dedicatedly to a business. Initially a PBX system was developed to give businesses control over their phone systems through their in-house human operators. In today’s business environment, there are many technologies that work through phone lines like the computer modems, fax machines and more. Thus today the PBX system serves all these purposes instead of just connecting calls.
Ever since word spread in the business world about VoIP and the services it could provide, many wanted to tap its potential but without having to invest in the acquisition and maintenance costs of the PBX systems. The answer to this need was the Hosted PBX systems. An outside company i.e. a VoIP service provider manages and maintains a private telephone exchange system for your business. The systems are located at the VoIP host’s site instead of your own premises. This saves your business of the costs of acquiring and maintaining the system as well as the cost of the staff required for running it.
Virtual PBX — Services Offered
Virtual PBX technology helps businesses in managing various phone tasks like:
Call Routing — Route telephone calls across the network
Extensions — More than one person can be reached from a single number
Voice mail — A system that stores voice messages from callers
Fax — Electronic scanning and transmission of documents
Automated messages — like greetings and directions to dial extensions for different departments
Conferencing — More than two parties can engage in one telephone conversation
Messaging — Sending text messages through phone lines.
Call forwarding — Redirects the call to another destination like a mobile number or voice mail
Call waiting — A service that notifies a caller of an incoming call on the same line where it can be put on hold and the second call answered.
Automatic Dialing — Used to automatically dial many numbers from a database
Outlook Integration — To access e-mail address books
Click to Call Widgets — These appear as buttons on the business’s website or social networking profile
ACD — Automatic Call Distribution is available with most VoIP providers but in a very basic version and could be insufficient for businesses who regularly route calls to different areas of the company.
The PBX technology allows integration of voice and data features and offers ease of communication within the business and for remote connectivity through useful features like video conferencing bringing the business maximum growth opportunities without any additional investment in software or hardware.